For IT service providers and system houses
You look after the customer, we take on the part that needs a lab. No detours around you, and no poaching.
Mon–Fri 8 am–6 pm · emergencies and pick-up by arrangement
For a system house a defective storage medium is the awkward gap in an otherwise complete service offering: the customer expects a solution, but a clean-room bench, a donor stock and read-out hardware do not pay for themselves over a handful of cases a year. That is what we are for – the workshop behind you, not a competitor beside you.
The division of labour is simple: you remain your customer's point of contact, we do the part that belongs in a lab, and we report status and result back to you at a technical level.
What that means in practice
You send or bring the medium with a short note on what you have already checked – that saves duplicated work for us and waiting time for you. The analysis is free for you as well. Afterwards you receive the fixed price and the overview of the data found, and you decide together with your customer whether work goes ahead.
If the job is placed, the invoice goes to you, not to your customer. What mark-up you pass on is your business. With ongoing cooperation we consolidate invoices monthly and allocate them to your job numbers.
And the point that matters most in this arrangement: we do not contact your end customers and do not market to them. If you want that fixed contractually, we will sign a corresponding agreement.
Cases that typically reach us
The line runs where software stops helping and tools, spare parts or a clean environment become necessary.
Mechanical damage
Head crash, seized motor, a drop. No program helps here – it takes a matching donor drive and work under clean-room conditions.
RAID without reliable history
An array with unknown order, an aborted rebuild or two failed members. Reconstructing the parameters is detailed work that does not fit in alongside other jobs.
SSD and firmware
Drives that are not detected, controllers in safe mode, firmware faults. These cases need access below the normal interface.
Frequently asked questions
Do you deal with our customer directly?
Only if you want us to. By default all communication runs through you – quote, status and invoice go to you, and your customer stays your customer.
Do you poach our customers?
No. We do not approach end customers who reach us through you, and we do not market to them later. We will put that in writing if you wish.
How do we calculate our margin?
You receive the fixed price after the analysis and decide what mark-up you pass on. We do not interfere with your pricing.
Can several cases be invoiced together?
Yes. With ongoing cooperation we consolidate invoices monthly; allocation is by your job or ticket number.
Do we get technical answers, not just a result?
Yes. If you want to know which drive sat in which position, what start offset was determined or where a controller failed, you get that answered at a technical level.
Relevant services
RAID recovery
Reconstructing order, block size and parity
SSD recovery
Controller failure, firmware, drives not detected
Hard drive recovery
Head crash, seized motor, firmware faults
Server recovery
Databases, virtual machines, shared folders
NAS recovery
QNAP, Synology, Btrfs and ext4
Memory card recovery
SD, microSD and CF after formatting or damage
Prices
Guide prices per medium, fixed price after analysis
All services
All storage media and failure patterns at a glance
A case for the lab? Describe it technically – you get a technical answer.
Analysis free of charge, fixed price in advance, invoicing through you.